30-Day Returns

We have been selling diamonds for 6 generations and take our work very seriously. If you are dissatisfied with your purchase for any reason, simply call us with in 30 days from the date of delivery and we will happily exchange your item or refund your money without a hassle. **

What is your return policy?

Returns are accepted 30 days from the date of delivery. **Exceptions to this policy are the following:

Designer Settings and Designer Wedding Bands
Diamond Eternity Bands.
Any Engagement Ring Setting special ordered and made to fit a customers center stone.

Due to the special nature of these items, we cannot accept these for return.

"Designer" is considered any item under the "Designer" section of this website.

**Layaway purchases may only be returned 30 days from the date the item is finished with production, and a maximum of 60 days from the purchase date.

**Pre-Owned Watches are fully refundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. READ MORE

Military Discount

We are extremely proud of our military and would like to extend a special engagement ring discount to those serving their country in the United States Military. The military engagement ring discount is 5%-10%.(Center diamond not included, discount varies per designer)

-- This discount does not apply to designer engagement rings or wedding bands.

-- To receive this discount, we simply ask you have a valid United States Military email address

Best Price Guarantee

Before you buy: KARATS price match guarantee policy will secure your peace of mind.

If you have been price shopping and receive a better price anywhere, KARATS will match that price and take an additional 15% off the price difference.

After you buy: KARATS guarantees our price to be the same or lower of any competitorâ€™s advertised* price for a period of 30 days.

If for any reason you find the same item advertised* at a lower price we will match the advertised price and refund you the difference.

*advertised or quoted price must be advertised in a media form for the general public. We canâ€™t accept hand written quotes from other jewelers or web based solicitations by unauthorized dealers, it must be an advertised price. Customer must provide us the advertised piece and it must be for the same style, materials, quality and certification. Qualified date stamped e-mail quotes will be excepted for a period of no more than 72 hours from the date stamp

Conflict Free Diamonds

Sustainable jewelry can be defined as jewelry that has been produced using socially and environmentally responsible practices. This practice starts at the precious metal and mineral mines and continues to the design and production process.

Metals

Mining ore to produce enough gold for a single ring creates up to twenty tons of environmental waste. To reduce our carbon footprint, KARATS Jewelers uses recycled precious metals for custom jewelry and repairs, and we partner with manufacturers and designers that also follow this practice.

Diamonds

KARATS Jewelers guarantees that all of our diamonds are conflict-free. We follow the Kimberley Process to reduce the flow of conflict diamonds (rough diamonds used by rebel movements to finance wars against governments). We adhere to strict requirements that ensure our diamonds are not funding violence.

Production Process

We have partnered with designers and manufacturers that use environmentally responsible practices during their production process. Strenuous standards of air and water quality are followed to ensure that emissions do not contribute to industrial waste, therefore reducing our negative impact on the planet. KARATS Jewelers has made a commitment to offering timeless quality jewelry that you can feel good about wearing.The Kimberley Process is law in 69 countries and is backed by the United Nations.